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Cleanwin FAQ
Frequently Asked Questions about Cleanwin

General Questions

What is your MOQ?

It depends on what you are buying.

What is your after sales service?

All of products have one year guarantee, during the warranty period, if there is no damage due to non-human factors, we will send new replaceable parts to you free of charge (except wearing parts and shipping cost), it is recommended that you also need to consider to buy some replacement consumables when purchasing the machine.

How do you handle the after sales service?

Should you have any problem about our products, we will provide you with our online support by sending the related pictures or videos to you very quickly. We have a professional engineer team.

What is your price terms?

Our prices are based on EXW trade terms. We can quote you FOB, CIF, etc when needed.

Which sea port is near to you?

Shanghai port.

What is your production lead time?

Our general production lead time is about 7-25 days, which also depends on the quantity you need.

Can you do private label and customize color?

Yes, we have rich experience in working with big buyers for OEM orders.

Does your company have any certification?

We have the ISO9001, CE, LVD, etc for different products. If you need the special certificaiton, we can apply it for you as long as you agree to pay for the cost.

Can we choose the batteries for the DC products?

This should be discussed for the specific product.

How do you enusre our long-term business and good cooperation relationship?

1.We always keep good quality and competitive price to ensure our
customers get benefits.
2.We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Does your company accept custom-made?

Yes, we accept it, OEM and ODM are all supported.

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